Description This is a handbook for verbal self-defence. Barbara Berckhan describes the techniques for protecting and defending oneself effectively in challenging communication situations, and how to shorten hostile interchanges, and to stop provocations. It gives constructive alternatives to being tongue-tied and feeling powerles in the face of aggression, teaches how to shorten angry interchanges and how to gracefully exit an argument, how to give a verbal riposte without getting emotionally too involved, and how to build an invisible mental “shield” that serves to protect our integrity.
